In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment, we will contact you after booking your appointment for credit card information to guarantee your reservation. We hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policies are provided below.


Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policy. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellation with less than 24 hours of notice are subject to a cancellation fee of 50% of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 50% of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.


When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Our online booking system will not allow you to cancel your appointment same day. You must call and leave us a message to cancel if you cancel  less than 24 hours before your appointment time.


Prices and services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.


Series of treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however exchange them for other products or spa credit of equal value.


Payments and Gratuity:

We accept all major credit cards. We do not accept personal checks or traveler’s checks.

Gratuity is not included in the price of service or series, customary tipping runs 15% to 20% but is, of course, at your discretion.


Check in:

We ask that you arrive 5-10 min prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.

When you arrive, a concierge will direct you to our room (14) or you can enter the facility and have a seat in waiting area and we will make sure to invite  you inside as soon as you arrive. Please DO NOT knock on any of our doors because you may disturb others client’s experience.


Return policy:

It is our mission to provide you with the highest quality of skin care products with your service. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we can not provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Eyes On Skin.